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AI Agents and SOPs

Nestbox AI enables you to create intelligent, goal-driven AI agents that can perform tasks, automate workflows, and assist users based on structured knowledge and operational procedures.

AI Agents​

An AI Agent in Nestbox AI represents an autonomous entity capable of understanding user inputs, retrieving relevant information, and performing actions according to configured rules. Agents typically combine several capabilities:

  • Understanding queries (natural language processing)
  • Retrieving knowledge (via vector search over documents and datasets)
  • Following task-specific instructions (through defined behaviors)
  • Interacting with external systems (depending on the configuration)

Agents are highly customizable, allowing you to tailor them to specific business workflows, such as customer support, internal assistance, sales enablement, or content generation.

Each agent can be configured to:

  • Use specific datasets or document collections
  • Apply particular models or APIs
  • Follow specific operational procedures (SOPs)

SOPs (Standard Operating Procedures)​

SOPs (Standard Operating Procedures) are structured sets of instructions or workflows that define how an AI agent should behave when handling tasks. They serve as detailed guides for the agent, ensuring consistent, reliable, and predictable behavior across different scenarios.

SOPs can define:

  • Step-by-step instructions for completing multi-stage tasks
  • Decision trees or conditional flows
  • Validation rules before actions are taken
  • How to escalate or respond if certain conditions are met

By using SOPs, Nestbox AI allows you to:

  • Encode business logic into your AI agents
  • Ensure operational consistency across different agents and projects
  • Simplify complex workflows into manageable, repeatable procedures